Before you start unpacking everything, first take clear photos of your order.

Please email us these photos together with your order number to info@magicalshop.be.

Only after we have received all the information can we make a decision about what should be done with the items. We will then contact you as soon as possible.

For Belgium and the Netherlands: as soon as we have received your payment, your package will be prepared for shipping. We will send your package via Bpost, PostNL or DPD within 1 to 3 working days after receiving your payment.

We use the Mollie online payment system. This is very well known by the various web shops and extremely safe.

A pre-order is a product that has not yet been released. We have received the information about the product from the supplier and you have the option to pre-order this product.

A large portion of the products we offer are limited editions. They are only made once in a limited edition. By pre-ordering a product in our webshop you guarantee this product.

When placing your pre-order you can choose from 3 different payment options.

1. You pay the full amount.

Your order has been confirmed. After payment you do not have to do anything anymore. When the product arrives at our warehouse, we will ship it to you the same day.

2. You pay a deposit of 10%

You confirm the order by paying a deposit.

When the product arrives at our warehouse you will receive a payment request for the remaining amount. After payment, we will send the product to you.

The payment request is valid for 14 days. After this period we will cancel the order.

3. You pay in 3 installments

Payment in installments is only possible for products with a sales price higher than €150. By paying the first amount you confirm the order.

We will ship the order after receiving all payments.

We will send you a payment request for the upcoming payment on the last day of the next two months.

Example:

You pre-ordered a product on August 16. The second payment will follow on September 30. The third payment will follow on October 31.

If you place an order consisting of a pre-order item and a stock item, your order will only be shipped after the pre-order item has arrived.

Does your order consist of multiple pre-order items? Then your order will only be shipped after all these items have arrived.

If you would like to receive your products upon release, it is recommended that you order them separately.

Only after we have received all the information can we make a decision about what should be done with the items. We will then contact you as soon as possible.

• Did you pay a 10% advance? After the pre-order has been received, you will receive a message from us to pay the remaining amount in your account. If you make the payment before 3 p.m. on a working day, your order will be delivered the next day. You will receive a Track & Trace code with which you can track the order.
• Did you pay for the pre-order in full? Your pre-order will then be shipped automatically after entering our store. You will receive a Track & Trace code with which you can track the order.

• Sure! A pre-order can be canceled at any time. There are 2 situations:
• Do you cancel the pre-order within 14 days after placing your order? You will then be refunded the amount paid.
• Do you cancel the pre-order later than 14 hours after placing your order? We then charge an administration fee of 10% on the full amount. Did you pay a deposit? Then this will not be refunded. Did you pay the full amount? Then we deduct 10% of the total amount.
• Example: You cancel a pre-order 3 months after placing your order. You paid for the pre-order in full for an amount of €89. We will cancel the pre-order and you will be refunded €80.1 (€89 – 10%).
  

We do not work with the principle 'customer places an order, store places the order with the supplier'.

Almost all pre-order products (read the exception at the bottom) that are offered in the webshop have been ordered in advance from our suppliers.

This way we insure 99% of the pre-order products offered. In a few rare cases the supplier will cancel a pre-ordered product, but this is rare. Is your pre-order product unexpectedly canceled by the supplier? You will then be informed of this.

Exception: Is there a pre-order deadline mentioned in the product description? We will then reorder the product after placing your order. We receive this data from the suppliers. This usually concerns expensive collector's items. This pre-order deadline is indicated in bold and red.

The expected delivery time on the product pages is always up to date.